WhatsApp Business Api

How it works

Answer your clients questions immediately and automatized way

Your customer has a question

Get rid of wait time and answer your customers enquiry right away 24/7

The enquiry is sent on WhatsApp

Using the most direct and easy channel for your customers

The chatbot answers with AI

Using our Machine Learning technology and a catalog of frequently asked questions, many enquiries are resolved on the moment.

Transfer to a support agent

If the chatbot has not been able to solve the custormers enquiry, it will automatically be transfered to an agent.

24/7

Customer Support in an instant

Thanks to the WhatsApp Business API channel, you can improve the customer service process through:
chek_down Instant answers: waiting times are avoided compared to other channels, which saves valuable time for you and customer.
Improvement of consumer satisfaction: due to the ease and natural speed of the channel.
Fewer limitations: since your customers location or time zone wont be relevant thanks to automation.

Save resources

Automation with our AI chatbot technology

Our chatbot technology can solve a large percentage of client enquiries thanks to a catalog of frequently asked questions and AI algorithms, which are::
chek_down Personalized and automated answers that are personalised and relevant to each client.
Resource saving: since many of the questions are resolved before reaching customer support.

Contact center

Easy conversation management

Indigitalls WhatsApp service includes a Contact Center so that you can easily and quickly manage all communications with your clients and:
chek_down Manage enriched conversations: bidirectional, including media and documents.
Manage chats: transfer conversations to other agents who can accept or reject them.

Chat supervisor

Supervision, chats and agent management

With the chat supervisor you can get an overview of all communications and agents. It allows you to:
chek_down Monitor, transfer and end conversations.
Change the status of the agents to "available" or "not available".

Success stories

These brands have added WhatsApp as a communication channel with great success

Atlético de Madrid

The first soccer club to integrate WhatsApp as a communication channel for their fans to be more accesible and achieving good results. WhatsApp (Facebook) has published it as a success story on its website

Bankinter

Bankinter, a renowned and successful Spanish bank known as a reference in digital banking, decided to create with us an automated virtual assistant to solve the most frequently asked questions of their clients in a matter of seconds.

DIA

Europes third largest food sector franchiser trusted also indigitall as provider of the WhatsApp channel. Now the can quickly answer questions related to their products and stories in real time making it easier for their customers.

Envialia

Envialia is one of the leaders in parcel distribution worldwide. Thanks to the integration of the WhatsApp channel, they can quickly answer questions related to their shipments, products and services.